If you book our services you are agreeing to comply with and be bound by the following terms and conditions of hire.
The ‘Company’ is Design4else Ltd. Trading as Design4else Ltd. The ‘Hirer/Client’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods or equipment’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of hire.
Holding Deposit Requirements are outlined as below;
- A Percentage of your order based on your order value as non-refundable deposit is required to reserve your booking with us which will be shown on your booking invoice.
- All orders less than a month at the time of booking will require a full payment unless otherwise agreed
- All balances must be cleared exactly a month before the event date. (Eg. Event date on 2nd of June should be paid by 2nd of May).
We accept Debit /Credit cards and Paypal for all payments. The full balance is due 4 weeks prior to your event date. Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items subject to stock availability. Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event. If full payment has not been made 4 weeks prior to the event we reserve the right invoice in full for loss of work.
The client may cancel up to 1 month before the event. However, the deposit amount will not be refunded but the remaining amount will be refunded through the same means with which the client made payment. Cancellation must be sent by email to firstname.lastname@example.org.
Changes to an order
You can make changes to your order up to the point of 4 weeks in advance of the event. Significant changes to an order may change the quote you originally obtained. Items can be added on as long as they are in stock at any point.
Any discrepancies which resulted from an order must be notified within 7 days after the event. Any discrepancies that are not notified within this period will be exempted from any credit/refund.
Lost/ Damaged or Replacement Cost
Full replacement costs will be applied to damaged or loss of hired items. This will be deducted off any holding security deposit, or in cases where this has not been required, a PayPal invoice will be issued requesting payment to repair the damaged item.
The client must ensure that a window of 2-3 hours is available for design4else ltd to set up chair covers. If this is not possible or covers are more than 300 please confirm this with us to make sure prior arrangement has been made to cater for any expedited service which will incur additional charges as extra paid staff will be required. We are unable to un-stack or arrange chairs and tables at your venue. This is something you will need to arrange with the venue prior to our arrival. If there is an issue and we do need to put out chairs and tables, there is an additional charge of 30p per chair. All items/decorations done by Design4else should not be removed by anyone aside from a member of staff from Design4else after the event unless pre-arranged with client/hirer.
Clients/Hirer will be liable for any failed collections due to absence between the designated collection hours allocated at the time of booking. Normally between 9 am and 5 pm unless otherwise arranged.
Cancellation Due to Adverse Weather
In adverse weather conditions such as Snow & Ice, it is Design4else’s decision not to deliver/setup hired goods to the venue if it compromises the safety of our staff. Design4else will endeavour to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking.